customer service officer in melbourne

job type
AU$ 25 per hour
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job details

melbourne, victoria
job category
call centre & customer service
job type
working hours
AU$ 25 per hour
reference number
00 00
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job description

about the role

Seeking experienced Customer Service Representatives to join my client who operate in the Local Government sector. The roles are a month to month temporary basis with potential to extend. Roles will be on a 3-5 days/week basis, and candidates need to be available for the 5 days. You may be required to work across various sites within the area, so reliable access to your own vehicle is required. Hours may vary from 20 - 38 dependant on the need of the business

You will initially join the client within a call handling environment in order to expose you to a wide range of queries that you will encounter in the role. After 2-3 months (depending on performance), you will then proceed to counter services - again dealing with a wide range of queries, as well as cash handling.

duties & responsibilities

  • Dealing with a wide range of queries, whilst striving for first point resolution
  • Providing a high level of customer service on every interaction
  • Ensuring that any associated admin is completed accurately and efficiently
  • Working collaboratively with the immediate team and other departments
  • Following policies and procedures set by the client
  • Any other duties required by the client

skills & expertise

  • Previous Local Council experience will be highly regarded, but not essential
  • Previous experience with Pathways system also highly regarded, but not essential
  • Must have recent experience of providing exceptional customer service; from BOTH a face-to-face (including cash handling) and high-call handling role
  • Previous exposure to a CRM system
  • Must be well presented
  • Ability to display resilience, thinking on your feet, and a capacity to take on a wide range of information across many areas in a quick manner

If you feel that you meet the required skill set to fulfil the responsibilities of this position please click the APPLY button below. If you would like to find out more please contact Rebecca Slaviero at Randstad on (03) 83191254.

*please note due to the overwhelming response - only successful candidates may be contacted

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer service - Call centre


Call centre experience - highly regarded

educational requirements

Secondary School/High School