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customer service - operations in Western Suburbs Melbourne

Western Suburbs Melbourne, Victoria
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job description

Due to continued growth in their business our client has a newly created role for an experienced Freight Operator All-Rounder to join their team.

This is a great opportunity to take the next step in your operations career with a long standing International Freight Forwarding company that is on the move and prides itself on providing customised supply chain solutions to their portfolio of clients.

Key Responsibilities Include:

  • Act as the key point of contact for clients
  • Provide excellent service that is paramount is building upon and maintaining professional relationships with colleagues, clients, local and foreign key stakeholders
  • Manage client queries, complaints and problems, including trans-shipment information, charges, vessel arrivals & departure times and other general queries
  • Process freight bookings in line with procedures and import requirements
  • Assisting with container releases
  • Providing administrative support to the Sales Team
  • Monitoring & making changes in relation to vessel allocations & vessel change as required
  • Weekly reporting & follow up of bookings through our vessel call-out procedure
  • Assisting with Freight related account enquires
  • Assisting with quoting export rates as required
  • Attend client visits with the Sales Team

To be success in this role you must:

  • Possess a minimum 1-2 years’ experience in Freight forwarding
  • Pride yourself on your exceptional customer service skills
  • Be efficient with EDI cargowise - Essential
  • Be a strong and effective communicator
  • Be a team player and work effectively under pressure
  • Possess the ability to prioritise workload with strong time management skills

This is an exciting opportunity to build a strong career in the dynamic and fast paced freight forwarding industry with in a company on the move. To submit your application hit "Apply now" and attach your Resume and Cover Letter in Word Format. Alternatively, contact our office on 8353 3407 for a confidential chat with one of our consultants.


CargoWise | EDI | Customer Service | Operations | Freight Forwarding | Import | Export |
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