customer service representative in newcastle

job type
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job details

newcastle, new south wales
job category
call centre & customer service
job type
working hours
reference number
02 4032 7350
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job description

  • Start 2019 with a contract role until 30 April 2019 enhancing your customer service skills daily
  • Work full time hours between 7am-7pm Monday to Friday in a professional and fun environment
  • Waterside contact centre in the heart of Newcastle

The role

When you start in this role you will be trained, coached and supported to become an exceptional Customer Service Representative. Being responsible for delivering an exceptional customer experience every call means you will engage with your customers and provide phone based customer service to the NSW community daily. You, your leadership team and your colleagues will create a positive workplace that is defined by excellence, professionalism and above all fun!

About you

Energy and passion for exemplary customer service delivery comes naturally, you’re solutions focussed and enjoy engaging with people over the phone to create positive customer interactions on each call. You consider yourself tech savvy and are keen to learn systems and policy quickly.

You are able to work Monday to Friday shifts rostered between 7am - 7pm (35 hours a week), have no leave for the duration of this contract until 30 April 2019, and are available to attend an assessment centre Wednesday 9th January.

Service NSW – what you need to know…

Winning multiple government contracts due to their success since their inception 4 years ago, Service NSW delivers outstanding customer service to the public everyday. Spearheading innovation and better ways to serve the NSW public, this organisation aims to ensure passion and genuine care is at the heart of everything they do and the best outcome is achieved with every customer contact.

What you’ll get

The chance to work in a team work orientated culture which invests in its people and encourages an inclusive workplace. Many careers at Service NSW have started with a similar opportunity. Perfecting your customer service skills while you make friends and leave work smiling, knowing you’re part of an industry leading organisation.

Keen to be considered?

This is a fantastic opportunity to start in a new contract role on 16th January so click ‘apply now’ to be considered. For more information please contact Randstad on (02) 4032 7350 for a confidential discussion. Applications start being progressed today - don’t miss out!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Customer Service


Customer service

educational requirements

Secondary School/High School