customer service representative in St Leonards

posted:
location
St Leonards, New South Wales
job type
Permanent
salary
AU$ 45,000 per year
reference number
90M0272961_1498114550
apply now

job description

This is a rare opportunity to join a leading FMCG company in St Leonards! Our client is one of the largest and most recognized FMCG companies in the world. They are currently looking for a Support Team Member to join their dynamic and fun team. Working in a fast paced environment you will be responsible for providing outstanding customer support. Experience in a similar role is a must as you will be managing a variety of enquiries and working to strict deadlines.

In this role you will be responsible for:

  • Answering customer enquiries professionally and promptly.
  • Providing customers with quality product information and consumer support.
  • Ensuring all calls are attended to within a timely professional manner.
  • Managing and escalating customer complaints.
  • Responding to customer email enquiries.
  • Dealing with Issues from start to finish, essentially being 'the middle man'

Skills & Experience:

  • Previous experience in a Customer service role highly regarded (retail or telesales)
  • Highly motivated and driven ability to reach KPIs
  • Technical/energy sector experience is not essential but would be a bonus
  • Exceptional phone manner and communication skills
  • Intermediate MS Office skills
  • Adaptable and resilient

What's in it for you:

  • Working for a well recognized global organisation.
  • Gain further experience in a customer support role.
  • Ongoing training and development.

Our client is looking to fill this role as soon as possible, so if it sounds like you please apply now.

If you would like to have a confidential conversation about this role please call Jennifer Fogarty on (02) 8215 1015 or alternatively please submit your application

apply now