customer service representative in sydney cbd

posted
job type
permanent
salary
AU$ 55,457 per year
apply now

job details

posted
location
sydney cbd, new south wales
job category
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 55,457 per year
reference number
90M0356611_1533209503
phone
000
apply now

job description

It's official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national 'Best of the Best' award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia!

Join a LEADING not-for-profit insurance fund as a customer service and sales superstar!

In this organisation, as the cliché goes - "the customer is always number one!"

Whilst it's all about 'service with a smile' and continuously exceeding customer expectations time and time again, as a TRUE sales star you will be a first point of contact with customers and a brand ambassador! This is a customer facing role within a retail branch combined with an element of sales where you are required to assist in resolving various customer enquiries. You will represent the brand and be focused on delighting every customer! No two days are ever the same!

This role commences in early September 2018 and is a fixed term contract until February 2019. As a Relief Customer Service Representative you will receive the opportunity to travel through Sydney CBD & Metro to assist branches. This is a fantastic chance to build your internal networks and regularly enjoy a change of scenery!

Based predominately in Sydney CBD your role will involve:

  • Consistently providing outstanding face to face customer service
  • Building rapport with their members and help continue their reputation as the 'easiest health fund to do business with'
  • Meeting strict sales KPI's and targets
  • Processing of claims
  • Identifying which products and services best align with the customer and up-sell and cross-sell accordingly
  • Focus on continuous improvement

To be considered for this role, you are required to:

  • Demonstrate strong written and verbal communication skills
  • Demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
  • Demonstrate experience in sales and customer service
  • Have exceptional attention to detail
  • Have highly effective negotiation skills
  • Posses well-developed interpersonal skills
  • Demonstrate empathy
  • Be a problem solver
  • Thrive in a team-based and sales environment

If you are interested in this opportunity please click to apply now, as this role is moving quickly! For any further information please contact Anita Ivanoski on 8215 1021

Please note that this role requires permanent residency or Australian Citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

"customer service" AND sales

qualification

high school completion as minimum

educational requirements

Secondary School/High School