customer service in surfers paradise

posted
job type
permanent
salary
AU$ 50,000 per month
apply now

job details

posted
location
surfers paradise, queensland
job category
call centre & customer service
job type
permanent
salary
AU$ 50,000 per month
reference number
90M0344144_1524181746
phone
00 00
apply now

job description

We are looking for excellent communicators with contact centre experience. You will be joining a great team delivering the best customer service to our clients. Experience of bookkeeping and/or accounting packages would be highly regarded!

Key Responsibilities

  • Help small businesses and accountants succeed by solving problems
  • Delivering a service experience that shows how much we care about them
  • Learn and utilise specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
  • Create online help content (articles, community posts, etc.) to document previously unknown solutions and help a large group of customers
  • Works on special projects. May work in a Quality Analyst role in any BU when the business need arises and permits
  • May lead customer facing projects

Skills & Experience

  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat and email
  • Good judgment with excellent problem-solving skills
  • Web Savvy – being online is second nature to you
  • Ability to manage multiple priorities within a fast paced environment

Apply today for an immediate interview!



skills

Contact Centre, Customer Service, Inbound

qualification

None

educational requirements

Primary School/Junior High