customer service in sydney cbd

job type
AU$ 35 per hour
apply now

job details

sydney cbd, new south wales
job category
call centre & customer service
job type
working hours
AU$ 35 per hour
reference number
00 00
apply now

job description

The Agency

  • Working within the Attorney General's portfolio in a CBD location (near Martin Place) there is a vacancy within their Enquiries team to start the first week in January.
  • The agency monitors statutory compliance, conducts investigations & audits, review of FOI decisions, provides advice and promotes responsible information handling within government and the private sector.

The Team

  • The small Enquiries team is located within their Dispute Resolution Branch; who are responsible for handling & resolving privacy complaints, and conducts reviews on agency decisions made under the Freedom of Information Act (FOI Act).
  • The team handles all written and over the phone enquiries; acting as the public face of the independent statutory agency.

The Role

  • Providing advice by phone and in writing of the Privacy Act 1988 and the Freedom of Information Act 1982 and other related legislation; making appropriate referrals to other government and industry bodies where necessary.
  • Under general direction, draft correspondence in relation to enquiries, complaints and reviews.
  • Database management; maintaining descriptive & statistical records of enquiries for reporting purposes.
  • Provide administrative support to the wider office as required.


  • Ideal; having knowledge in Law, Legal Practices, Legislation, Public Sector or Privacy.
  • Strong communication skills; the ability to respond to phone enquiries in a professional and efficient manner.
  • An ability to quickly acquire knowledge of Privacy and Freedom of Information legislation – previous experience or knowledge preferred.
  • Experience with complaints or dispute resolutions
  • An ability to respond appropriately to challenging questions and client behaviours.
  • Sounds administrative skills.
  • MUST be an Australian Citizen.

Please apply now if interested.

For any questions please apply first with your resume in a Word doc, then call Demi at Randstad on 82151063. Thanks.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


dispute, complaint, public sector, government



educational requirements

Secondary School/High School