customer service/call centre & sales in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Permanent
salary
AU$ 50,000 per year
reference number
90M0300337_1500277004
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job description

Randstad is a leading international recruitment agency that is constantly seeking exceptional Customer Service, Sales and Call Centre Consultants especially within the banking and financial services space. We are calling for motivated and proactive Customer Service and Sales Consultants who are on the hunt for either temporary or permanent work. We work across Inbound and Outbound call centres, as well as branch customer services roles too. The roles are based across various locations in Sydney, including the CBD, Parramatta and North Sydney.

  • Temporary salary range $26 - 30 per hour
  • Permanent salary range $45,000 – 65,000 per annum

The role

The broad function of this role is to consistently provide high level of customer service. Many of these roles have an integral sales element that require you to upsell and cross sell.

Your key capabilities will be:

  • Provide excellent customer service at all times
  • Respond professionally and efficiently to all customer enquiries
  • Responding to and qualifying sales leads
  • Upsell and cross sell relevant products and services
  • Ability to work in a KPI-driven environment
  • Ability to work within a team
  • Professionally handle any customer complaints and escalate where required
  • Adhere to individual and team KPIs and targets
  • Adhere to all compliance requirements

The Candidate

Successful candidates must satisfy the following:

  • Call centre or in-branch customer service experience
  • A banking and financial services background is highly desirable
  • Excellent communication skills – both written and verbal
  • A can do attitude with enthusiasm and energy
  • Flexibility with hours – many call centres work on a rotating roster and some operate on Saturdays

If you love talking to people and have a passion for customer service, then we would love to chat with you!

Randstad have strong networks with some of the largest names in the banking & financial services industry – there really is so much opportunity out there! We also offer comprehensive interview preparation and guidance in order to make your job hunt as smooth-sailing as possible!

Please note permanent residency or Australian Citizenship is required.

Please submit your resume by applying by the 'apply' button below.

Not ready to apply? Please call Anita Ivanoski on 8215 1026 or email her at anita.ivanoski@randstad.com.au if you have any questions.

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