customer support officer in adelaide

posted
job type
permanent
salary
AU$ 60,000 per year
apply now

job details

posted
location
adelaide, south australia
job category
call centre & customer service
job type
permanent
working hours
Full-Time
salary
AU$ 60,000 per year
experience
2 years
reference number
90M0372116_1546919544
phone
00 00
apply now

job description

About the role:

Randstad have partnered with a rapidly expanding business that supports the mining industry located within the inner Southern suburbs of Adelaide. This position is a full time, permanent opportunity and as the successful Customer Support Officer, the core of your role is to manage, assist and support Account Managers with customer enquiries, quotes and sales closures.

In addition to this, you will need to:

  • Rapidly respond to inbound phone customer enquiries
  • Provide product or service recommendations and resolutions
  • Build product knowledge and solutions to assist with customer queries
  • Achieve business KPIs
  • Manage customer portfolios
  • Create internal Customer Orders
  • Liaise with Operations team
  • Produce quotes within agreed time-frame

To be successful for this position, you will need:

  • Previous experience in a similar role (desirable)
  • Confidence in providing product knowledge/recommendations to customers
  • To have been in a call centre role (or similar) within last 2 years
  • Excellent verbal and written communication
  • Attention to detail
  • A professional, friendly and customer-focused demeanour

Randstad is committed to identifying the perfect match between our clients, candidates and their true fit to the job. If you believe you are suited to this role, please apply via the link.

For a confidential chat or further information, please contact Sarah-Jane Zevenbergen on 8468 8072.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer Service, Inner Southern Location, Inbound Calls, Support

qualification

Please check you have the required experience and skills to qualify

educational requirements

Secondary School/High School