desktop services specialist in rozelle

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job details

rozelle, new south wales
job category
job type
working hours
4 years
reference number
02 8235 3322
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job description

My client is a leading Government Agency and currently has a 3-4 month immediate contract requirement for a Desktop Support Specialist. The Desktop Support Specialist will provide technical support for Desktop computers and peripheral devices, including the support of Desktop software, mobile devices and Tier 2 Electronic Medical Records (EMR) system support. The role is also responsible in maintaining their Desktop environment and evaluating Desktop software, hardware and management tools to ensure effective system performance in a critical environment.

You will have a proven track record working in a similar role, have excellent communications and a collaborative team playing approach.

To be considered for this role you will have the following skills and experience:

Selection Criteria:

  • Tertiary qualifications in an ICT related discipline including relevant industry certifications, and/or equivalent experience in Desktop Services or Field Service Operations for a large organisation, with a solid understanding of the Information Technology Infrastructure Library (ITIL) Framework.
  • Proven experience specifically providing Desktop Support to End Users utilising a computerised Service Management Ticketing System.
  • Superior Customer Service skills and solid interpersonal, written and oral communication skills with Customers, external Vendors, Level 1 Service Desk Partners, other ICT Teams and key stakeholders.
  • A well-developed technical knowledge of a wide range of computer technologies including, but not limited to Desktop Hardware, Software, Microsoft Windows Operating Systems, Peripherals, Audio Visual technologies, Thin Client technologies, Standard Operating Environments (SOEs), Mobile Devices and Office Automation products.
  • Demonstrated problem solving, incident management and request fulfilment experience, and the ability to perform well under pressure, manage conflicting priorities and meet deadlines.
  • Attention to detail and demonstrated experience in preparing detailed documentation including End User Work Instructions, Self-Help guides and Technical documentation.
  • Solid understanding and demonstrated experience with the Microsoft SCCM/Configuration Manager platform or equivalent, specifically, to manage large groups of computers, providing remote control, patch management, software distribution, Operating System deployment, and hardware/software inventory reporting capabilities.
  • Collaborative and supportive Team player, who promotes Team work, is able to identify unacceptable workplace behaviour and encourages conflict resolution.

If you are an accomplished Desktop Support Specialist who is looking for a new contract opportunity, have the skills and experience required and enjoy a challenge, please apply online or via telephone (02) 8235 3322.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


SOE / Mobile / SCCM / Windows / Thin Client



educational requirements

Bachelor Degree