dispute resolution officer- banking in sydney cbd

posted
job type
permanent
apply now

job details

posted
location
sydney cbd, new south wales
job category
banking & financial services
job type
permanent
working hours
Full-Time
reference number
90M0363841_1539647772
phone
00 00
apply now

job description

About AFCA

The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms.

About the role

Due to extensive growth we require a number of Case Analyst to join our team initially commencing on a full time, fixed term contract through to June 2020 where you can positively contribute to the community on a daily basis.

This is an exciting opportunity to use your legal and/or industry experience to resolve standard disputes whether by negotiation, conciliation or investigation and assessment.

Demonstrated skills

  • Solid experience within legal and/or industry related experience in superannuation, banking and finance, insurance, investment
  • Ability to draft detailed, logical, well explained and comprehensive decisions in plain English or demonstrated ability to gain the necessary skills
  • Strong communication skills to be able to conduct conciliations and negotiations
  • The ability to manage multiple cases in an efficient manner providing a supportive customer focus to achieve fair and timely outcomes
  • Tertiary qualifications in legal, finance and/or commerce highly valued

Benefits

  • Genuine career development including study assistance, secondments, training programs and CPD courses
  • Positive work/life balance encouraged with potential flexible working arrangements
  • Salary packaging options
  • Extensive health and wellbeing initiatives including an onsite employee assistance program
  • Fun social events



To apply for this role, click on the 'Apply Now' button.

Jeremy.oconnor@randstad.com.au

02 8298 3808

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Legal, case analyst, banking, dispute resolution, conciliation, dispute management

qualification

Relevant tertiary degree (finance/legal)

educational requirements

Associate Degree/Diploma