ecommerce assistant in Dandenong South

Dandenong South, Victoria
job type
reference number
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job description


The purpose of this position is to manage the Ego eShop and coordinate content across the Ego online assets.


Manage the Ego eShop

  1. Ensure product information is updated daily on the site
  2. Liaise with Master Material Master Data Manager to maintain supersession’s and new products
  3. Ensure the SAP data fields are maintained
  4. Handle customer enquiries including refund process, updating sales orders & liaising with tracking and delivery enquiries
  5. Plan and create promotions and deals within the shop
  6. Oversee the advertising, SEM and eDM campaigns to drive traffic to eShop
  7. Create and deliver ongoing reports back to business
  8. Create and maintain processes and manuals relating to eShop

Social media and existing platforms content building

  1. Manage and coordinate the online engagement and content plan for Ego platforms
  2. Assist with creating and uploading online content across all platforms and social media
  3. Assist with creating video and other visual content as needed
  4. Coordinate and maintain reporting and analytics.
  5. Implement email marketing campaigns

Champion Ego Online

  1. Stays up to date with relevant current and future social media platforms, including digital forums and health & beauty blogs
  2. Tracks and reports on competitor activities
  3. Administrative and coordination duties as required


  • Understanding of the skincare industry, including key players and trends
  • worked on an ecommerce platform, including setting up processes and procedures
  • Communications, commerce, marketing or related qualification
  • Understand or experience with processing orders in a business software platform
  • Ideally have worked with SAP but not essential


  • Able to identify goals, be self motivated, decisive, ambitious, and drive for improvement
  • Use an innovative approach to find and promote ideas and the value of new opportunities to gain new exposure for business
  • Strong interpersonal relationships with an ability to see the bigger picture
  • Ability to manage multiple deadlines and deal with a number of stakeholders at one time
  • Resourceful and creative approach to ambiguous situations
  • Quality orientation, appreciation of brand guidelines and attention to detail


  • Enthusiasm, positivity and a proactive attitude are essential
  • A high degree of ownership and responsibility
  • Promote and work by Ego’s philosophies and values
  • A commitment to honesty
  • A professional loyalty to their employer including maintenance of confidential information
  • Self confident
  • Presentable and appropriate appearance and attire required for all occasions
  • Professional and personable manner

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