genesys engineer in sydney cbd

posted
job type
temporary
salary
AU$ 400 per day
apply now

job details

posted
location
sydney cbd, new south wales
job category
IT & ICT
job type
temporary
salary
AU$ 400 per day
reference number
90M0347419_1526511709
phone
00 00
apply now

job description

Role – Genesys Engineer

Location: Sydney CBD

Duration: 12 Months + Possible Extension

Rate guide: up to $530/day

Liaise with the Workers Insurance (WI) Business Enablement leaders and customer facing operational teams to determine the business requirements for telephony routing, queuing and day to day ongoing Genesys operational support.

To deliver key outcomes within the streams of the Genesys program, focused on, testing support & resource coordination, user provisioning coordination and Dress Rehearsal & Go-Live support.

Ensure that Workers Insurance maximise the Genesys Platform to deliver Customer and Commercial benefits.

Role:

  • Configuring Genesys components and managing the Genesys configuration environment
  • User Adds / Moves / Changes on the Genesys platform
  • Design, develop and maintain Genesys routing logic
  • Unit testing of Genesys routing logic
  • First line of troubleshooting for most Genesys cloud issues
  • Working with the Genesys technical support team during escalated issues
  • IVR and CTI development background
  • Reviewing solutions proposed and developed by others to ensure they meet platform requirements for scalability and supportability
  • Analysis of business requirements relating to the Genesys contact centre platform
  • Working closely with QA, testers and support staff to ensure solutions are delivered on time and to the required quality standards

Experience:

  • 3 years plus Genesys routing development
  • Experience with Genesys Platform SDK Development
  • Development background - xml and java script skills desirable
  • Strong experience using the Genesys Omni Channel Platform
  • Experience with business rules creation
  • Experience in Genesys Infomart reporting data and schemas
  • Understanding of end-to-end VoIP, QOS
  • Proven understanding of Systems Engineering principles and solution architecture development methodologies

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Genesys configuration, Genesys routing logic, Genesys Platform SDK, Genesys routing, Genesys Omni Channel Platform, VoIP, QOS

qualification

Degree Educated

educational requirements

Bachelor Degree