ict service support officer in Wollongong

Wollongong, New South Wales
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job description

Randstad is an international recruitment agency operating in 39 countries, representing more than 90percent of the global HR services market. Randstad has been operating in Australia since 1988 - we celebrated our 25th year of providing recruitment services to Australian businesses in 2013. Our passion is matching the best people with the best companies that will develop their potential, and to match companies with innovative talent who will drive their business growth and revenue.

Our client is a well established and respected Government organisation looking for an experienced and dedicated ICT Service Support Officer. This role demands an exceptional individual and highly organised professional.

Your New Department

This is an exciting opportunity in a federal government department located in Wollongong. You would be contributing to everyday Australians and helping individuals and families achieve a more fulfilling life. This government agency is going through a growth stage and plays a vital part in many Australian lives.

Your new role

You will be part of the ICT Service team and will be the primary interface for users of ICT services provided.

General Responsibilities:

  • Deliver a consistently high standard of support to a highly professional customer base
  • Effectively prioritise work to ensure high levels of service and support are provided
  • Performing user systems administration in active directory
  • Desktop support tasks including software deployment, hardware deployment including desktops, laptops, tablets, printers, iPads and smartphones
  • Administrative tasks including assisting with reports, telephony administration, documentation and producing training materials
  • Accurately using the IT service management tool to record and manage incidents, service requests and problems

To Be Successful you will have:

  • Positive contemporary attitude to people with disability
  • Competency with IT systems
  • Qualifications in the IT field or related experience
  • Police clearance or ability to complete this

Your Next Step

If you suit the requirements of the role, please click the appropriate link to apply. Please only apply if you meet the above criteria, only suitable applicants will be considered.

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