inbound customer service advisor - bilingual (all languages) in Western Suburbs Melbourne
Western Suburbs Melbourne, Victoria
About the Role
My client in the Inner West suburbs are offering three fantastic Inbound Bilingual Customer Service opportunities. You will be required to manage customers enquires and questions in an office environment. Dealing with requests and applications on a variety of topics will also be accompanied with an amount of administrative and processing work. On average you will handle approximately 80 calls per day.
You will be required to work on an ad hoc basis for anything up to 38 hours a week, and hours of work are Monday – Friday 8:30am – 5:30pm. Start date will be late April/early May. Roles are on a temporary basis and are ongoing for short and long term candidates.
Duties & Responsibilities
- Provide optimum customer service on all calls - adhering to quality standards and providing the correct information
- Deal with customer queries and striving for resolution/results
- Liaising with other teams/departments to resolve customer queries
- Perform administrative duties for processing enquires
- Communicate and interact with the team across the site
- Abide by professional policies and procedures in place
Skills & Experience
- Previous inbound customer service experience from a contact centre preferred
- Be able to speak a second language fluently - ensure you detail on your resume what languages you can speak
- Ability to deal with sometimes sensitive or personal material
- Punctual and reliable
- Team player
- A "how can I help?" attitude with a genuine passion for customer service
- Professional presentation
- Ability to learn and retain knowledge quickly and effectively
If you feel that you would be suitable for this role and match all the requirements above then please click the APPLY button below. Alternatively you can contact Laura McLaughlin for any further enquires you may have on the role on 83191254.
Please note that due to high response for this role, only shortlisted candidates will be contacted
Customer Service; Data Entry; Multi Tasking