investigation officers in australia

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job details

job category
call centre & customer service
job type
working hours
reference number
00 00
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job description

Randstad's Government Team are currently recruiting for APS4 & APS5 level Investigations Officers for a rapidly growing Federal Governement Department in the heart of Brisbane's CBD (close to public transport).

Previous Experience Necessary
Government Experience - Highly Advantageous -

No Cover Letters Please
Please only send CV's in Microsoft Word Format Only

Due to the high volume of applicants, at this time only successfully shortlisted candidates will be contacted

About The Role

January 2019 Start
Temporary Contract till EOFY
Full Time Hours - 5 days a week

  • Researching and analysing complaints, and deciding whether or not to apply early resolution approaches or investigate in accordance with guidelines and provisions.
  • Conducting assessment and investigation of complaints about matters of administration with numerous government agencies.
  • Providing, both orally and in writing, clear and accurate advice about complaints to complainants, agencies and other team members
  • Focusing on resolving complaints through effective negotiation with a range of agencies to influence agencies to treat people fairly through investigations of their administration
  • Working effectively and cooperatively as a member of a team, including assisting with quality assurance and participation in corporate and business improvement activities
  • Displaying professionalism while managing difficult complainants.

Must be an Australian Citizen with relevant experience in a similar role.
Will need to pass a Criminal History Check.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


investigations, customer service, complaints resolution, federal government


Previous Experience in a similar role

educational requirements

Secondary School/High School