invoicing and customer service administrator in sydney

job type
AU$ 55,000 per year
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job details

sydney, new south wales
job category
administration & office support
job type
working hours
AU$ 55,000 per year
reference number
00 00
apply now

job description

Short Summary

To respond to payroll hotline and invoicing queries and carry out payroll clerical processes. Ensure the company’s internal and external mail flow is adequately managed, courier bags are coordinated when required and the distribution of invoices is completed in a timely manner

Full Description

As an invoicing and customer service administrator, you are responsible for providing relevant information to invoicing, temporary candidates /contractors and clients regarding financial records of salaries for an employee. In this role you will be required to input/generate employment information such as statement of earnings. You will have access to multiple training & development programs and activities wherever necessary to enhance your success. The selection of which training sessions to attend will be in consultation with your manager and dependant on your skills set.

In this role you will:

  • Responding to internal and external client enquiries via phone & email in a professional & timely manner
  • Escalate queries that cannot be resolved to customer service team leader, and ensure they have all relevant information
  • Confirm / provide pay details to government bodies and financial institutions, this can involve confirming details on the phone or providing letters to temporaries wherever required
  • Dealing with tax queries and tax adjustments if and when required.
  • Advise on pay rates, state awards, superannuation, Kiwi Saver and taxation issues.
  • Ensuring phone voicemail is cleared on an hourly basis and all messages are responded to accordingly.
  • Assist with payroll clerical work where required, e.g. inputting tax declaration form details.
  • Monitor rejected payments and follow up to ensure payments are transferred to correct bank accounts
  • Coordinate weekly distribution of printed invoices and electronic invoices.
  • Manage and respond to email enquiries relating to customer service, invoicing and distribute credit related queries to the Credit team.
  • Coordinate the distribution of monthly statements by mail and weekly statements electronically as required.

Ideally you will have:

  • Excellent communication and stake holder management skills
  • Administration, Customer Service and Invoicing experience
  • The ability to use your initiate, work autonomously and trouble shoot where necessary
  • Strong Microsoft Word and Excel skills


You will be given the opportunity to work with in one of the top global recruitment agencies; this is a varied and challenging opportunity. Please hit APPLY NOW or contact Sarah on 02 8215 1011

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


customer service, invoicing, administration



educational requirements

Secondary School/High School