it contact centre program manager. in melbourne cbd

posted
job type
temporary
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job details

posted
location
melbourne cbd, victoria
job category
IT & ICT
job type
temporary
working hours
Full-Time
reference number
90M0363715_1542591807
phone
000
apply now

job description

My client a well known entertainment company are currently seeking a highly experienced Program Manager to work in collaboration with a Transition Manager delivering an Enterprise Contact Centre consolidation.

The Program Manager – Contact Centre Strategy Implementation will manage a diverse team across the enterprise to implement the contact centre strategy, and transform the contact centre environment towards world’s best practice.

You will be responsible in managing the planning and preparatory works associated with the business case, approval process and subsequent implementation phases of the program ensuring appropriate governance, reporting and stakeholder management at all stages.

The Program Manager will work closely with the Transition Manager who will work across Technology and Business Units (BU) supporting key Stakeholders, such as Business Unit General Managers.

Key Accountabilities Include:

  • Plan, control and manage the activities and resources to deliver the Contact Centre Strategy implementation program
  • Oversee the enterprise-wide program reporting and governance for the Contact Centre Strategy implementation program.
  • Liaise with the Transition Manager who will work across Technology and Business Units (BU) supporting key Stakeholders, such as Business Unit General Managers.
  • Business Ownership for preparation and development of business cases to approval.
  • Deliver the financial benefits sought from implementation of the strategy
  • Stakeholder management to ensure delivery of program objectives and goals to the satisfaction of the key stakeholders

if you are a highly experienced Project/Program Manager across large enterprise level Contact Centre Consolidations please apply now with your most up to date CV in Word.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Contact Centre, Project Management, Program Management

qualification

IT degree

educational requirements

Bachelor Degree