it desktop support technician in sydney

posted
job type
contract
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job details

posted
location
sydney, new south wales
job category
IT & ICT
job type
contract
working hours
Full-Time
experience
1 year
reference number
90M0365962_1541048149
phone
00 00
apply now

job description

As an IT Desktop Support Technician your role will see you provide internal support for network infrastructure and internal desktop/laptop systems, for both software and hardware issues.

On a daily basis you will be required to:

  • Provides day-to-day level 1 and level 2 expert troubleshooting and high-level technical support.
  • Supports users both remotely and face-to-face, including the troubleshooting of remote access technologies.
  • Ensure support requests are resolved within SLA in accordance with ITIL principles.
  • One-on-one daily interaction with end-users and other IT support professionals.
  • Complete assigned tasks within specified timeframes as defined by your manager.
  • Provide feedback to management team on support issues and recommend potential solutions.
  • Installation and upgrading of various hardware & software.
  • Document practises, solutions, known issues, and common troubleshooting procedures.
  • Train users on technology and upgrades.

To succeed in this role you will have:

  • 3+ years Technical IT related degree or equivalent with experience.
  • Strong troubleshooting and problem-solving skills for both software and hardware issues related to desktop, laptops, mobiles, printers, peripherals etc.
  • Solid technical background with Windows and Apple systems (Win10/OSX Sierra), Microsoft applications, O365, Skype for Business, Active directory, remote access technologies, Video conferencing, SCCM, Service Now, Casper and Duo security.
  • Excellent troubleshooting capabilities and understanding of networking basics, VOIP and TCP/IP.


Public transport consisting of Trains and Buses is only 5 minutes away.

This role is a 12 month contract opportunity with the option to extend.

Please call Paula Zacharakis @ Randstad Technologies on 02 8235 3367 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

IT Desktop Support Technician

qualification

Strong troubleshooting and problem-solving skills for both software and hardware issues related to desktop, laptops, mobiles, printers, peripherals etc.

responsibilities

Provides day-to-day level 1 and level 2 expert troubleshooting and high-level technical support.
Supports users both remotely and face-to-face, including the troubleshooting of remote access technologies

educational requirements

Associate Degree/Diploma