it software engineer in gold coast

posted
job type
permanent
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job details

posted
location
gold coast, queensland
job category
IT & ICT
job type
permanent
working hours
Full-Time
experience
5 years
reference number
90M0366895_1541978207
phone
00 00
apply now

job description

Following impressive growth, we are looking to recruit IT Software Engineers. As an IT Software Engineer, you will be working on both Microsoft and Linux environments to investigate, troubleshoot and resolve incidents on live systems, in addition to deploying software to update and add to our portfolio of products.

As an IT Software Engineer you will be responsible for:

  • Providing technical expertise across the product portfolio, covering both software deployment and support
  • Troubleshooting complex support queries from operators, investigating SQL databases to identify software bugs
  • Supporting and maintaining SQL and Microsoft environments
  • Managing the delivery of new software to our systems whilst ensuring continuous availability of our products and services
  • Actively engaging and building relationships with operators, development teams and third-party providers
  • Resolving support issues, providing ongoing IT solutions in a fast-paced production environment
  • In-depth investigation and resolution of live incidents
  • Providing ongoing automation and monitoring solutions

Our time is split between deploying software to staging and production environments, supporting incidents of varying degrees, logged with us by both our internal and external customers. Each product area is split into teams of roughly 8-10 engineers, meaning we can efficiently cover the average 4000 support incidents and 3000 deployments per quarter. Part of our role is also to liaise with our development teams based across the world to ensure the quality of the software is at its utmost.

Technical Skillset Required:

Ideally you will have knowledge and exposure to some of the following technologies:

  • SQL Server 2014/2016
  • Transact- SQL
  • SSIS
  • Windows Server
  • C# development
  • F5 Loadbalancer
  • Linux Sys Admin
  • RedHat
  • Rabbit MQ
  • Open LDAP
  • Kerberos
  • Bind
  • Apache
  • Tomcat
  • Nagios
  • Cacti
  • Ansible
  • Virtualisation
  • Automation and monitoring solutions

As an IT Software Engineer, you must have:

  • Demonstrable experience in Windows Server applications
  • Experience in troubleshooting SQL based issues
  • Previous experience in a support role, using a ticketing system and providing technical support at a 2nd or 3rd tier level.
  • Excellent customer service and communication skills
  • A team player who enjoys working in a collaborative and cutting edge environment

Ideally you may also have:

  • Microsoft qualifications including both MCSA and MCSE (SQL server track)
  • Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)
  • Experience troubleshooting and deploying on live systems

A typical day for an IT Software Engineer:

We start with a daily stand-up across the whole Business Unit to discuss the scheduled (and unscheduled!) deployments for the day, in addition to any support issues outstanding. The support calls we receive vary in degree and therefore we analyse their severity according to our model, and determine what priority of work is needed to resolve them. Support issues can vary from one player not being able to play on a specific game, up to a whole casino going down across 4 locations. Deployments vary in scale likewise, depending in configuration complexity.

As much as the day could be planned and structured with deployments and projects, high severity incidents take priority to ensure minimum business impact as possible. Our day is reactive and fast paced, each day is different from the last.

For a swift reponse, please email taryn.botes@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

SQL | T-SQL | SSIS | Windows | C# | F5 | Linux | Redhat | Rabbit MQ

qualification

Microsoft qualifications including both MCSA and MCSE (SQL server track)
Knowledge of virtualisation technologies and IT infrastructure (servers, networking and storage)

educational requirements

Bachelor Degree