member services officer in Melbourne CBD

posted:
location
Melbourne CBD, Victoria
job type
Permanent
salary
AU$ 55,000 per year
reference number
90M0309854_1498453100
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job description

Randstad is very excited to partner with this Non for profit Super and Health Insurance Company. A growing business with their membership steadily growing now over 250,000 members nationally their focus is to offer finance, personal and family health care and in other ways offering peace of mind and reducing the financial burden that may flow from illness, accident or loss of life.

In order to be successful as a Members Services Officer you will be responsible for:

  • Providing members with accurate and timely/relevant information
  • Complete forms, update payment details and account maintenance
  • Review insurance policies
  • Uphold exceptional customer service and have the ability to refer on unresolved grievances

Working with members you will be required to uphold all relevant policy and legislation requirements. It is also ideal that you have knowledge of health insurance, general insurance or financial services. Other personal requirements we will be looking for are:

  • Ability to work autonomously
  • Strong focus on customer service delivery
  • Experience in problem solving
  • Display empathetic approach
  • Ability to co-ordinate high work flow
  • Exceptional written and verbal communication

Due to the importance around these roles, we are aiming to interview next. Please do not hesitate in applying or contacting Sandra Stephenson.

apply now