quality analyst - aps 5 in darwin

posted
job type
contract
salary
AU$ 47 per year
apply now

job details

posted
location
darwin, northern territory
job category
government & defence
job type
contract
salary
AU$ 47 per year
reference number
90M0314204_1526023094
phone
0889234300
apply now

job description

You will:

Work collaboratively with stakeholders to ensure they are well-informed and are able to access information in order to inform business outcomes.

Maintain, monitor, report and ensure business processes and customer service standards are met by the teams to achieve positive outcomes.

Demonstrate flexibility and embrace the challenges of working in a complex and changing environment.

Contribute practical insights, monitoring risk and advising on corrective and preventative actions.

Liaise with other internal stakeholders informing them of performance and providing information as requested. A major component of the role will be assisting the team implementing at a regional level the quality initiatives as determined by the National Office Quality team and framework.

Duties Responsibilities include:

Monitoring and tracking performance, identifying areas for improvement ensuring a customer focused approach to continuous service development and improvement.

Undertake internal quality assurance processes, as defined by the National Office Quality framework, including sample audit programs and reports on service delivery quality trend analysis and outcomes analysis.

Analyse regional performance against Key Performance Indicators and identify improvements for procedural changes as required.

Manipulating and presenting data to contribute to the development of reports.

Providing thorough information and effective support to internal and external stakeholders.

Managing competing priorities and allocate tasks.

Undertaking research and prepares associated reports and correspondence.

Providing ongoing feedback to teams to ensure quality outcomes.

Communication

Adaptable communication and interpersonal skills.

Experience in building relationships both with internal and external stakeholders.

Able to engage in negotiation if dealing with external providers.

Collaboration

Ability to work within the team and adapt quickly to a changing environment.

Ability to work closely with the participant and their carer/s

Desirable

It is highly desirable that applicants have an understanding or lived experience of disability. Entry Level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.

Ideally, we are seeking applications from candidates who are located in Australia and who already have the right to live and work here indefinitely and without any restrictions.

All successful applicants will be contacted within 72 business hours of receipt of their application by a member of the HR team to confirm the next stage of our process. Unfortunately due to the large response to our adverts it is not possible to advise all candidates of the outcome of unsuccessful applications

If you would like to apply for this position, please select the APPLY NOW button, or if you would like to discuss more about this position, please call Vanessa Blachnig on 08 8923 4300

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Provide high level support to help develop and maintain performance monitoring & reporting

qualification

Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.

Competency with IT systems

educational requirements

Vocational/Professional Qualification