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    • melbourne, victoria
    • temporary
    • super + randstad benefits
    • full-time
    The role: We are looking for a hardworking individual to work alongside the National Review Team and work within the framework of legislation to build a large government agencies mission and business objectives. Key responsibilites:Receiving and reviewing requests in order to make decisions relating to reasonable and necessary supports and whether or not to conduct a plan reviewsApply legislation, operational guidelines and policy to individual requestsApply principles of administrative law decision making in accordance with both primary and secondary sources, for example under the criteria for reasonable and necessary supportsCollect further information by speaking directly with participants and their representatives.Change the priority of the request (at any time as circumstances require)Undertake internal review – from contact with participant to drafting decision for delegate approval to implementation of decision by Local Area Coordinators or Regional OfficersObtain expert assistance and policy directions from internal stakeholders if requiredExercise judgement in working with staff throughout the process to ensure high quality decisions, assistance and recommendationsTo be successful, you must: Tertiary qualification in a relevant field, i.e. Government, Law, Arts, Health.Experience in a similar type role, dispute resolution/ complaints/ reviews/ case work/ insurance etcExperience working with people with disability or lived experience of disability.Understands excellence in making decisions under legislation.How to apply: If the description above sounds like you, please apply via the link provided or send through your details to daniela.dragovic@randstad.com.auPlease note: Successful candidates will undergo Entry Level checks and working with children and/or vulnerable people checks where applicable.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The role: We are looking for a hardworking individual to work alongside the National Review Team and work within the framework of legislation to build a large government agencies mission and business objectives. Key responsibilites:Receiving and reviewing requests in order to make decisions relating to reasonable and necessary supports and whether or not to conduct a plan reviewsApply legislation, operational guidelines and policy to individual requestsApply principles of administrative law decision making in accordance with both primary and secondary sources, for example under the criteria for reasonable and necessary supportsCollect further information by speaking directly with participants and their representatives.Change the priority of the request (at any time as circumstances require)Undertake internal review – from contact with participant to drafting decision for delegate approval to implementation of decision by Local Area Coordinators or Regional OfficersObtain expert assistance and policy directions from internal stakeholders if requiredExercise judgement in working with staff throughout the process to ensure high quality decisions, assistance and recommendationsTo be successful, you must: Tertiary qualification in a relevant field, i.e. Government, Law, Arts, Health.Experience in a similar type role, dispute resolution/ complaints/ reviews/ case work/ insurance etcExperience working with people with disability or lived experience of disability.Understands excellence in making decisions under legislation.How to apply: If the description above sounds like you, please apply via the link provided or send through your details to daniela.dragovic@randstad.com.auPlease note: Successful candidates will undergo Entry Level checks and working with children and/or vulnerable people checks where applicable.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    APPLY NOW! ASAP STARTS Randstad are currently pipelining for claims managers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities!This is an excellent opportunity to take your experience in dealing with customers and insurance and propel to the next level, and build a career with the organisation at the forefront of the industry.You will have the opportunity to manage a portfolio of customer’s claims within industry alignment through developing strong and effective relationships, enhance communication with customers and determine level of claims that balance customer needs.Southside location with parking on site Working From home may also be an option depending on guidelines and restrictions at the time of recruitment Some technology hardware may be provided by client but a reliable internet connection at home is crucial Highly desirable candidates will;Be very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsHave previous exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities:Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insuranceProvide customers with optimal customer service including quality and timely decisionsWork together with case management to assist employers with strategies to minimise claims durationDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsSelection criteria:You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.Benefits:Strong supportive team environmentCareer progressionAttractive hourly ratesOpportunity for permanencyIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    APPLY NOW! ASAP STARTS Randstad are currently pipelining for claims managers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities!This is an excellent opportunity to take your experience in dealing with customers and insurance and propel to the next level, and build a career with the organisation at the forefront of the industry.You will have the opportunity to manage a portfolio of customer’s claims within industry alignment through developing strong and effective relationships, enhance communication with customers and determine level of claims that balance customer needs.Southside location with parking on site Working From home may also be an option depending on guidelines and restrictions at the time of recruitment Some technology hardware may be provided by client but a reliable internet connection at home is crucial Highly desirable candidates will;Be very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsHave previous exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key accountabilities:Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insuranceProvide customers with optimal customer service including quality and timely decisionsWork together with case management to assist employers with strategies to minimise claims durationDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsSelection criteria:You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.Benefits:Strong supportive team environmentCareer progressionAttractive hourly ratesOpportunity for permanencyIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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