senior customer service in Lidcombe

Lidcombe, New South Wales
job type
reference number
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job description

The Role:

Permanent Full Time Opportunity!

Build client relationships & become their trusted "go-to" person within the organisation!

Provide product advise, general quoting and then following up to ensure their requirements have been met.

Key Responsibilities of this role include:

  • Answer inbound calls in a consistent and professional manner.
  • Explain products and services, basic price ranges and answer product related questions from clients.
  • Maintain current knowledge of products and services.
  • Resolving customer enquiries / complaints in a satisfactory manner to both parties.
  • Logging customer issues and requests in CRM database.
  • Monitor satisfaction levels of customer to provide a quality service that meets or exceeds the customer’s expectations.
  • Build rapport between yourself and key clients by offering client updates on product releases.
  • Answer any website enquiries, complete backorder updates and set up new customer accounts on CRM system.

Your profile will demonstrate:

  • Experience working in a senior customer service focused role with good stability.
  • Ability to think outside the box and contribute to the companie's mission to be forward thinking & innovative!
  • Ability to build rapport, trust and sound relationships quickly over the phone.
  • Proven ability to develop strong product knowledge quickly
  • Confidence and excellent communication skills.
  • Strong computer literacy and CRM database management skills.
  • Positive, self-motivated & result oriented attitude.
  • Desire to succeed & PASSION to assist customers.

What's in it for you?

  • Attractive salary package on offer.
  • Parking onsite.
  • Full training provided.

If you have the above attributes and experience APPLY NOW to joing an honest and positive work environment with potential for you and your career to grow.

If you have any additional questions regarding the role, please contact Kate McVicar on 96155379 or

apply now