service delivery manager in brisbane cbd

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job details

brisbane cbd, queensland
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reference number
00 00
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job description

Randstad are currently working with a well-known Government department to find an experienced Service Delivery Manager based in the heart of Brisbane. Our client has an immediate need for someone to come on board for an initial 3 month period with possible extension.


Reporting to the Manager of the Service Management team, your role is to manage service delivery to clients in line with Service Level Agreement KPI’s ensuring the achievement of business growth and client satisfaction. You will be establishing and maintaining strong relationships with key client representatives including developing a strong understanding of your client’s organisation and business direction.

• Participate in the development, implementation and management of Service Level Agreements and contracts.
• Proactively monitor client service and satisfaction levels through participation at regular client review meetings and the effective management of client expectations.
• Contribute, in conjunction with the Service Operations Manager and Client Relationship Manager, to the development of strategic client plans.
• Liaise with the Service Delivery areas to effectively communicate changes to Service Level Agreements and discuss and resolve problems related to client proposals, service delivery and continuous improvement.
• Manage the communication of Service Level Management information within an IT Infrastructure Library (ITIL) Service Delivery Framework.
• Participate in projects associated with service delivery ensuring that assigned project activities are
completed within agreed timeframes, to cost and meet client and stakeholder expectations.
• Ensure the accurate and timely billing of all service charges related to the position’s allocated clients

About you:

• Proven skills in undertaking analysis and making accurate conclusions based on evidence and your ability to identify and implement improved work practices.
• Proven experience in completing tasks and working within agreed priorities achieving quality outcomes.
• Demonstrate high level communication skills and the ability to tailor your communication style and messages accordingly.
• Customer focused approach.
• 5 + years experience in a similar position.

What we will do for you:

At Randstad, we know how important our candidates are. Throughout your assignment your consultant will keep in regular contact with you to ensure you are enjoying your role. We also have simplified our registration, time sheeting and reference checking processes and are industry leaders with new and improved technologies to make your life easier. We will also keep you up to-date throughout the entire application process.

Interested? Apply Now!

Please send your updated resume to, apply below or call me on 07 3031 3264
Please note that only shortlisted applicants will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Management, ITIL, Service Delivery


5 Years Experience

educational requirements

Secondary School/High School