service desk analyst in north shore

job type
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job details

north shore, new south wales
job category
job type
working hours
2 years
reference number
00 00
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job description

My client is a leading international engineering company based in Macquarie Park, who are looking for their next star in a Service Desk Analyst.

You will be solving technical issues and troubleshooting problems in a helpdesk environment. This role is not a typical helpdesk role, you will be involved in various jobs such as onboarding new employees, purchasing IT equipment, setting up boardrooms etc.


  • Provide direct customer support via phone and email
  • Provide and maintain a strong customer focus and support services
  • Provide support for applications, email and technology services
  • Contribute to refining the environment through innovation, process improvement and documentation
  • Work with local & Global teams to ensure standards are implemented and upheld
  • Act & Report on Infrastructure Services systems (Backups, Antivirus, VPN, Active Directory)

Skills and Competencies

  • Previous experience as a Service Desk Analyst and with IT Service Management / Ticketing systems
  • Experience providing application & Operating system support (Microsoft Office 2016 & 365, Citrix XenApp, Windows 7 or higher)
  • Experience providing hardware support (Desktops, Laptops, Networks (LAN/WAN, Routers, Switches, Firewalls))
  • Ability to work unsupervised, to a high standard and have excellent organisational & problem-solving skills
  • Have excellent communication skills both written and verbal with a friendly and professional phone manner
  • Willingness to learn and focus on results
  • Able to work under pressure, keep things simple, demonstrate patience and creativity and possess conflict management skills
  • Any experience in Servers (Wintel, SQL, VMware) and Storage Technologies will be highly regarded
  • Certifications such as ITIL, MCSE or MCITP, CCNA will be highly regarded

Please note: only relevant candidates will be contacted

Please email or apply now

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


Service Desk Analyst



educational requirements