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systems engineer - north ryde based in Inner Suburbs Sydney

posted:
location
Inner Suburbs Sydney, New South Wales
job type
Permanent
reference number
90M0275456_1479258401
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job description

Leading Global Medical Company requires a full time Systems Engineer for their office based in North Ryde.

As a Systems Engineer you will provide 1st to 3rd line internal support. You will be responsible for responding to initial requests and resolving issues if possible.

On a daily basis your responsibilities will include:

  • Train users on productivity tools and ensure they are getting the most from them.
  • On boarding new users
  • Inventory management – lifecycle management
  • Implementing and supporting advanced and diverse technical solutions that address complex business requirements:
  • Effective Deployment, Delivery and Support of IT Services and Solutions (Hardware and Software across IT Infrastructure Platforms) to End Users across the Business Cluster.
  • Proactively manage and monitor Incident Tickets for local business infrastructure (Desktop-, File-, Print-, Telephony-Services; LAN/WAN and Servers) and drive Technical Support to achieve SLA's, including the identification of possible repeating events or trends and coordinated adequate responses.
  • Ensuring new facilities are set up appropriately from an Infrastructure perspective to deliver an exceptional end user experience
  • Developing and maintaining written Documentation of System Processes and Policies.
  • Undertaking IT project work/tasks as directed by IT Management.
  • Identifying and implementing process improvements in the architecture and/or infrastructure of existing systems

To be successful in this role you will have:

  • Extensive experience as a System Engineer with Microsoft Active Directory, Windows Server and Exchange.
  • Minimum 12 months experience providing out of hours on call support to end users.
  • Analytical approach to troubleshooting.
  • Minimum MCSA Windows Server 2008 or above, as well as other relevant vendor certification.
  • ITIL Certification preferred
  • Understanding of fundamental networking technologies eg LAN / WAN.

An excellent package is on offer for the successful candidate consisting of Base + Super + Training + and career progression.

Please call Patrick Egan @ Randstad Technologies on 02 8298 3868 for a confidential discussion or just hit the apply button below.

skills

Systems Engineer - North Ryde based
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