team leader - customer service in north ryde

posted
job type
permanent
apply now

job details

posted
location
north ryde, new south wales
job category
call centre & customer service
job type
permanent
reference number
90M0345802_1525332969
phone
00 00
apply now

job description

About the Company

One of Australasia’s largest professional IT services companies. Operating across Australia and New Zealand, Asia, Europe and the US. Consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.

Seeking a Team Leader to join our Service Delivery team. The Team Leader will be responsible for providing leadership and operational management to their team, driving and developing team performance and coaching team members to provide our client with exceptional customer service.

About the Role:

  • Develop, coach and support your team to achieve quality and productivity targets
  • Drive team engagement and morale
  • Develop action plans & drive continuous improvement
  • Drive dedication to customer service and share knowledge within the team
  • Conduct monthly performance reviews
  • Provide coaching and feedback to individuals to support their personal development

About You:

  • Team Leader experience within a Customer Service Contact Centre
  • A passion for people leadership, coaching & development and the ability to drive team engagement
  • Must be an Australian Citizen.

Please note that roles are available for day shift (rotating roster between 7am-7pm).

If oyu are interest please apply or contact louise on louise.fraser@randstad.com.au or 02 8215 1022



skills

team leader, contact centre

qualification

no minimum

educational requirements

Secondary School/High School