technical account manager / service delivery mgr (fintech, mel) in melbourne cbd

posted
job type
permanent
salary
AU$ 100 per year
apply now

job details

posted
location
melbourne cbd, victoria
job category
IT & ICT
job type
permanent
working hours
Full-Time
salary
AU$ 100 per year
reference number
90M0370707_1545194288
phone
03 8319 1271
apply now

job description

Our client is an up and coming force to be reckoned with in the Fintech world.

As they gain more and more traction with their customer base, they are seeking the services of a solid Service Delivery Manager to join team.


Key responsibilities:

  • Provide advice and guidance to ensure successful ongoing usage and adoption of the company’s products
  • Design and develop solutions to customer requirements
  • Deliver training to clients to support organizational adoption
  • Undertake discovery and education activities to identify opportunities across organizational functions and processes
  • Function as a frontline resource for “best practice” and informal customer questions
  • Engaging with support team as a customer advocate to ensure speedy resolution of customer issues
  • Engaging with Product management as the customer advocate on product roadmap discussions
  • Maintain current functional and technical knowledge of the product
  • Assist in documenting best practices
  • Collaborate and assist with other teams

Key Requirements/Qualifications

  • Experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions
  • Successfully managed customer engagements to completion and customer satisfaction
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Ability to train
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Must be customer service oriented and believe in teamwork, collaboration, adaptability & initiative
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
  • Willingness to travel periodically
  • Relevant Tertiary Qualifications

This is an exciting opportunity to join a team of highly talented Peers who are passionate about their work, the company brand, and who are also highly engaged with the business to produce the best output possible

You will be passionate about Innovation and interested in collaborating with a cross functional group of peers and be pivotal in bringing about the best possible outcomes for the team and the Business.

Previous experience working in High Pressure Delivery and Agile Environments are a Must.

If you think you have the right skills and experience, then please submit a cover-letter justifying your suitability for the role with regards to the above-mentioned points (e.g. 7yrs Agile Scrum, 2yrs BPMN) together with your resume and click on the ‘apply now’ tab.

Ref: 90M0370707

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Technical Account Management, Change, Service Delivery, Development

qualification

Relevant Tertiary qualifications

educational requirements

Bachelor Degree