technical customer service officer in silverwater

job type
AU$ 30 per hour
apply now

job details

silverwater, new south wales
job category
call centre & customer service
job type
working hours
AU$ 30 per hour
reference number
00 00

job description

Your new company is dedicated to helping businesses across Australia optimise energy usage through advance data delivery and end-to end energy infrastructure solutions. A fantastic opportunity has become available within the customer service team, providing a high, consistent level of technical support to existing and new customers.

Your new role requires the capacity to learn technical information and ensure that customer contact is seamless and effective.

Your responsibilities will include:

  • Managing customer inquiries and providing quotations and service information
  • Building and maintaining relationships with customers and stakeholders
  • Providing over the phone technical support to ensure streamlined process
  • Troubleshooting and resolving customer escalations and queries
  • Scheduling of Service Technicians for high level calibration work
  • Following through laboratory processes and procedures

Your profile will demonstrate:

  • Recent proven, stable experience in a similar technical customer service role
  • Ability to gather and interpret technical documents and information from multiple sources
  • Excellent time management and organisational skills
  • Previous phone based customer service experience in a busy environment
  • Professional and engaging phone manner
  • Intermediate to advanced IT skills
  • Full time availability
  • Drivers licence and own car

Benefits to you:

  • A stable, full time, position close to home in Silverwater
  • Monday to Friday hours
  • Hourly rate of $30-$35 per hour depending on your experience
  • Work in a laboratory environment
  • Opportunity for growth and development within the company
  • FREE On-site parking available

Please apply directly by clicking apply now and submitting your resume in word format.

For a confidential discussion, please call Margaret Byrne on 9615 5363, or email


Technical Customer Service



educational requirements

Secondary School/High School