web chat agent in Parramatta

Parramatta, New South Wales
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job description

It's official! Our client provides the most outstanding customer service of any organisation in Australia. In 2013 the Customer Service Institute of Australia (CSIA) awards, our client won the coveted national 'Best of the Best' award. This was the top customer service award presented by the CSIA. They also won the NSW Customer Service Team of the Year and were voted the easiest health fund to do business with in Australia! Join as an Inbound Sales Consultant and be part of this Award Winning Team!

In this organisation, as the cliché goes - "the customer is always number one!"

Whilst it's all about 'service with a smile' and continuously exceeding customer expectations time and time again, as a TRUE sales superstar you will maximise call opportunities to promote services and products with the potential to earn attractive bonuses! This is a newly created role for a tech savvy individual who wants to embark on a webchat project, this is a unique and not to miss chance to provide exceptional service and sales in a non-traditional capacity!

Whilst the majority of your communication will be online in a chat capacity you will experience and be driven by the thrill of making a sale and meeting targets, yet still passionate about putting the customer first!

This role will commence on the 3rd July

Working in a rotating shift roster from 8am to 8pm your role will involve:

  • Receiving queries and membership enquiries from non members in response to promotional campaigns or member needs via online and digital platforms
  • Managing up to 2 separate chats effectively and with the goal of matching the correct cover
  • Identifying customer needs through thorough questioning and targeted written correspondence
  • To build rapport with their members and help continue their reputation as the 'easiest health fund to do business with'
  • Meet strict sales KPI's and targets
  • Identifying which products and services best align with the customer and up-sell and cross-sell accordingly
  • Focus on continuous improvement

This is a very dynamic, high-performing and driven sales team with strong leadership in place, on-going training and development, support, coaching and the potential to earn enviable commissions!
Whilst these webchat opportunities are newly created we are looking for your collaboration to make this a success!


  • You demonstrate strong written and verbal communication skills
  • You are confident navigating computer systems
  • You possess strong computer skills
  • You demonstrate the ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
  • You demonstrate the maturity to handle complex and often sensitive and emotional scenarios
  • You will have the ability to manage sensitive and difficult phone calls
  • You have highly effective negotiation skills
  • You posses well-developed interpersonal skills
  • You are a problem solver
  • You thrive in a team-based and sales environment
  • You have the ability to navigate through different systems

Please click the link below to apply now to this position!

apply now