client advisor - luxury brand - russian and german in elsene

posted
job type
vast
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job details

posted
location
elsene, brussels hoofdstedelijk gewest
job category
Retail & Groothandel
job type
vast
working hours
Full-time
reference number
RSBE467187
phone
02 209 12 50
apply now

job description

We are looking for Client Advisors who, under the supervision of a Team Leader, is in charge of 3 main missions: - Take calls from customers (sometimes place phone orders if appropriate) - Answer customer's e-mails - Validate web & phone orders The advisor will respect scripts & procedures delivered during training sessions & briefs. The advisor will guarantee the quality of the answer to customers requests and will consequently use all necessary tools (software, procedure guides, knowledge of trainer & team-leaders) as often as it is necessary. The advisor will respect the scheduled working hours and will make sure to achieve his/her qualitative, quantitative individual objectives.

qualification

- You have an excellent knowledge in Russian and German - You have a very good level in English. - You have a relevant experience in the tasks mentioned above. - You are stress resistent - You are service minded