customer care professional - maintenance & card benefits in watermaal-bosvoorde

posted
job type
vast
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job details

posted
location
watermaal-bosvoorde
job category
Financiële dienstverlening
job type
vast
working hours
Full-time
reference number
TTBE421949
apply now

job description

The Customer Care Professional - Maintenance & Card Benefits has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in a usage of our main frame customer databases and needs to understand all product features and benefits. He/She is responible for: *Handling internal and external customer and partner queries submitted by letter, email and mainframe customer databases and providing advise in a customer focused manner. *Handling all administration with regards to maintenance of the customer profiles and setup. *Ensuring that all customer contacts and requested changes to the profiles are documented in a complete and accurate way. *Handling questions and administration with regard to the loyalty programme. *Working within existing policies and procedures. *Recognizing when to escalate and ask for support from team leader or senior colleague. *Supporting on-boarding of new colleagues by explaining the details of the job in a clear and accurate way. *Working in a disciplined way with a high level of accuracy. *Be trusted to respect confidentiality with regard to all customer data. He/She works under the supervision of a team leader.

qualification

Education and learning time The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time. Languages Dutch - Experienced (written & oral) French - Experienced (written & oral) English - Experienced (written & oral) Other MS Office - Experienced Proprietary IT platforms Job specific IT systems Weekly hours 38/37.5 (high salary, no recup) From Monday till Friday Sliding schedule between 7.30AM and 9.30AM and possibility to leave as from 3.36PM Salary : 2150-2300 Meal Vouchers 8 euro CDI after interim period