customer care professional - new accounts in watermaal-bosvoorde

posted
job type
tijdelijk
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job details

posted
location
watermaal-bosvoorde
job category
Financiële dienstverlening
job type
tijdelijk
working hours
Full-time
reference number
TTBE440681
apply now

job description

The Customer Care Professional - New Accounts has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in a usage of our main frame customer databases and needs to understand all product features and benefits. He/She is responsible for: Handling all customer application forms end-to-end within the framework of known policies and procedures. Documenting and archiving all the necessary client details and documents as defined in policies and regulations. Validating the personal identification information to ensure only customers with valid ID's are accepted to join the franchise. Contacting customers to request missing information on application forms if required. Setting up correctly and accurately all card member information in our systems to ensure the cards can be issued appropriately. Following all the steps necessary in the card set-up and the SEPA direct debit processes including Bizagi input, AML checks and underwriting checks, strictly following the risk/score model. Recognizing when to escalate and asking for support from team leader or senior colleague. Supporting on-boarding of new colleagues by explaining the details of the job in a clear and accurate way. Producing reporting `on demand Working in a disciplined way with a high level of accuracy and against SLA timelines. Be trusted to respect confidentiality with regard to all customer data. He/She works under the supervision of a team leader.

qualification

The function requires a knowledge that is at least equivalent to a secondary degree (or equivalent experience) with at 3 to 6 months learning time. Languages Dutch - Experienced (written & oral) French - Experienced (written & oral) English - Experienced (written & oral) Other MS Office - Experienced Proprietary IT platforms Job specific IT systems Start : asap Duration : 6 month Salary : 2150 euro Luncheon vouchers : 8 euro