customer care professional in watermaal-bosvoorde

posted
job type
vast
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job details

posted
location
watermaal-bosvoorde
job category
Financiële dienstverlening
job type
vast
working hours
Full-time
reference number
TTBE421952
apply now

job description

The Customer Care Professional - Customer Service has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in a usage of our main frame customer databases and needs to understand all product features and benefits. He/She is responsible for: *Handling customer queries as a member of the call centre (telephone). *Handle outbound programmes such as `welcome calls and `save a card member. *Updating the customer information following the customer contact. *Advising customers on products and services. *Handling all administrative tasks following a customer contact. *Responding to customer by phone with the highest service level and the highest level of accuracy and completeness. *Handling questions with regards to the loyalty program. *Handling maintenance (if necessary) with regards to the card member life cycle (change of address, updating payment methods, etc.). *Maintaining good relationships with all departments to quickly resolve potential customer issues that are expressed during their call. *Recognizing when help is required and asking for support from team leaders or senior colleague. *Explaining the details of the job to new hires in a clear, concise and accurate way in order to help with on boarding new colleagues. *Working in a disciplined way, with high level of accuracy. *Respecting confidentiality with regards to all customer DATA. *Being flexible in adhering to different shifts in call centre. He/She works under supervision of a team leader.

qualification

Education and learning time The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time. Languages Dutch - Experienced (written & oral) French - Experienced (written & oral) English - Experienced (written & oral) Other MS Office - Experienced Proprietary IT platforms Job specific IT systems Weekly hours 38/37.5 (high salary, no recup) From Monday till Saturday Hours between 8 AM till 8 PM (shifts) Salary : 2150-2300 Meal Vouchers 8 euro CDI after interim period