customer service employee english + dutch (ideally with knowledge of german) berchem in Berchem

posted:
location
Berchem, Oost-Vlaanderen
job type
Vast
reference number
RSBE448103
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job description

Our client in Antwerp produces equipment for maintaining industrial and commercial floors in particular. We are looking for a candidate who speaks and writes Dutch and English in a professional manner. Knowledge of German is a big plus. As a customer service employee you respond to a wide variety of customer inquiries within your market. In your role you report to the supervisor, who ensures that team is in the right shape to provide effective customer service to our customers. Your responsibilities: - Receive, investigate and respond to all inquiries regarding service and parts - Input of orders and relative data into SAP. - Be the first point of contact for our customers regarding orders, shipments and invoicing - Contact customers to advise on shipments delay and/or seek information to process orders - Timely invoice service and parts orders, respecting the financial terms of the contract - Monitor backorders and make changes to or cancel orders/backorders - Handle customer complaints and return orders in a professional manner, log and investigate disputes

qualification

- You have experience in a customer service role - You easily identify with technical matters you read and interpret documents such as operating and maintenance instructions and manuals - You have excellent communication skills - You have a commercial mindset - You have a first experience using SAP or any other ERP system - You enjoying working in a team, supporting your colleagues wherever needed - You have excellent language skills If you are interested, please send your resume and motivation to antwerpen_407@randstad.be or call 03.201.61.39
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