customer service medewerker in kieldrecht

posted
job type
vast
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job details

posted
location
kieldrecht, oost-vlaanderen
job category
Logistiek
job type
vast
working hours
Full-time
reference number
RSBE488942
phone
03-750 29 31
apply now

job description

As CSR (Customer Service Representative) you are part of the customer service team that is occupied with the acceptance and coordination of all customer orders and its related activities. - You are the first point of contact for customers with regards to invoices, orders, documents etc; - You will be responsible for your orders from A (acceptance) to Z (invoicing); - We expect you to independently handle your file from A to Z, with proper follow up on every single step in the process and focus on customer satisfaction and cost control; - At the company, we arrange shipments around the world, so you will be in contact with customers, supliers and agents from different countries around the world; - Preferably, you have knowledge of forwarding / logistics and of relevant documents being used in the international logistics (CMR, B/L, DGD, customs document). Working knowledge of international transport of hazardous goods is a bonus (IMDG, ADR); - As the business is very particular, we are looking for someone who is eager to learn and show this attitude on a daily basis. We expect you to handle your files independently. You need to question every aspect in the operational flow to be able to anticipate problems.

qualification

- You have strong verbal and written communicational skills and have a good knowledge (verbal and written) of Dutch and English. French, German or Spanish are a bonus; - You are customer oriented; - You are proactive and can tackle problems when they arise; - You are accurate and stress resistant; - You can work independently, but you are also a teamplayer; - You maintain an open communication; - You are flexible in your work (working in teams)