customer service representative english/german in an international company in mechelen

posted
job type
vast
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job details

posted
location
mechelen, antwerpen
job category
Gezondheidszorg
job type
vast
working hours
Full-time
reference number
RSBE493442
phone
015 45 90 49
apply now

job description

A Customer Service Representative is responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal departments. Your tasks: 40% - You are responsible for the management of customers orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations. - Pro-actively follow up of all the key stages of an order such as availability check and regular customer updates. - You enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions. - You work with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements. 30% - You prevent overdues in checking daily information in SAP and Aforce systems, follows up overdue together with the account manager and sales support functions. - You assist with the creation and verification of credit/debit invoices for customers. 30% - You actively participate in the Customer Management Incident process as each situation requires. - You actively participate to the forecasting process. - You enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.). - You are back up for other team members.

qualification

- Bachelor's degree - Preferably 1 or 2 years of Customer Service or Supply chain experince - Good language knowledge - English and German (Italian optional) - Demonstrated problem solving and decision-making skills - Positive attitude - Customer Focused - You will be part of a dynamic team in an international environment. - Your salary will be attractive with extralegal advantages.