customer support coordinator in tessenderlo

posted
job type
vast
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job details

posted
location
tessenderlo, limburg
job category
Retail & Groothandel
job type
vast
reference number
RSBE479354
phone
011 26 00 15
apply now

job description

The Construction Equipment Division of Hyundai is widely recognised as an industry leader for its use of advanced ergonomics, engineering and technology. Backed by highly advanced factors automation, a zero-tolerance quality control inspection system, and innovation engineering, the division offers a wide range of construction equipment to satisfy our customers' needs. The division started production in 1985, and now manufactures construction equipment including hydraulic excavators, wheel loader, skid-steer loaders as well as industrial vehicles. The division markets and supports its products through 500 local distributors in 140 countries. The division also maintains nine global operation centres in the United States, Europe, India, Indonesia, Brazil and China. The customer service coordinator will interact with Hyundai's dealers to provide them with information, to resolve complaints and to address inquiries regarding products and services in order to reach maximum customer satisfaction and thereby increasing sales. He/she shall pass all the necessary information to sales representatives to generate sales leads that are to be further developed. Responsibilities; - Providing adequate and timely solutions to customer requests (telephone support, mail) - Following up on parts warranty issues - Daily communication with the dealers on any technical, supply (delivery and order follow up) or other parts issues - Help desk on CERES system use / Improvement proposals - Product information collection, data base construction and central information exchange system - Providing training on the CERES system - Dealing with return requests (RGA) - Back up of the Customer Support Coordinator for the remaining countries during his absences - Implement, revise and maintain up to date the parts web-page - Weekly reporting on the back order status to the dealers - Data login in the database at each call/email in order to create internal database and gather statistics

qualification

Experience and education (knowledge and know-how) - Customer service experience - Technical product knowledge in the heavy industry, construction, mining or similar is an advantage - Very good knowledge of written and spoken English and very good knowledge of spoken French, Spanish and/ or Italian - Bachelor diploma in business, technical studies or any related field - At ease with IT systems with good knowledge of Microsoft Office, ERP applications Other (behavioural and miscellaneous) - Highly motivated and patient - Being able to work independently as well as a part of a team - Very good organisational skills - Dynamic - Initiative taker - Attention to detail - Good communication skills Interested? Please send your cv to callforce_hasselt@randstad.be.