ict site engineer (diegem, optie vast)

posted
job type
vast
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job details

posted
location
diegem, vlaams-brabant
job category
Administratief & Secretarieel
job type
vast
reference number
RSBE476755
phone
016 58 95 22
apply now

job description

The ICT Site Engineer is responsible for supporting all site based IT in Belgium as well as supporting the business in all aspects of local IT delivery. Main tasks - Effectively manage the Ticket Queue for the sites - To be the Eye and Ears for IT locally, manage all IT issues onsite accordingly - Support and provide backup to other ICT team members when required to deliver projects and new business implementations. - Full responsibility for the operational maintenance of systems and services across the site IT environment, providing day to day operational and technical support. - Ensure formal procedures are followed, SLAs met and high levels of internal/external customer service met with timely and appropriate communication. - Identify incident trends and methods of improvement and ensure availability, performance and integrity of technology, producing appropriate support. - Carry out technical diagnosis/analysis.

qualification

Excellent knowledge of Office 365 products Excellent knowledge of Dutch and French, Good written & spoken English Working knowledge of networking and telecom systems and their architecture as they relate to the contact centre industry Strong technical skills Customer focused Clear view on priorities and ability to organise tasks appropriately Open minded towards new developments & tools Must be self-motivated, able and willing to work independently and have the desire to take on new challenges Must have efficient time management skills and demonstrate the ability to multi-task without negatively impacting performance results Must be willing to work a flexible schedule which could include evenings and weekends in accordance with business needs ITIL Windows desktop management Windows Active Directory Windows Server 2008 and 2012 Basic Network knowledge Cisco, Juniper and firewall Palo Alto Offer: You will work in a dynamic organization. You will receive the necessary guidance and training. You can prioritize your own tasks and have responsibility in your job. For this you will receive an competitive salary package with interesting fringe benefits