representative operations - customer services in Watermael-Boitsfort

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job description

The Representative Operations Customer Services has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in a usage of our main frame customer databases and needs to understand all product features and benefits. He/She is responsible for: Handling customer queries as a member of the call centre (telephone). Handle outbound programmes such as `welcome calls and `save a card member. Updating the customer information following the customer contact. Advising customers on products and services. Handling all administrative tasks following a customer contact. Responding to customer by phone with the highest service level and the highest level of accuracy and completeness. Handling questions with regards to the loyalty program. Handling maintenance (if necessary) with regards to the card member life cycle (change of address, updating payment methods, etc.). Maintaining good relationships with all departments to quickly resolve potential customer issues that are expressed during their call. Recognizing when help is required and asking for support from team leaders or senior colleague. Explaining the details of the job to new hires in a clear, concise and accurate way in order to help with on boarding new colleagues.


Languages Dutch - Experienced (written & oral) French - Experienced (written & oral) English - Experienced (written & oral) - few or no precedent product knowledge is required, the function can be executed with a minimum level of experience and education and is done instructed and supervised by a manager. - understand and correctly interpret known data within well-defined procedures. - execute the tasks is a systematic way within a clear task description, with step-by-step supervision of a manager. - transfer own knowledge and transfer way of working in a formal and informal way. - answer correctly and in a structured way the most common questions from customers according to set rules and procedures. Able to correctly report on data and incidents. - treat others fair, respect confidentiality and approach others in an honest way.
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