senior service desk agent in ieper

posted
job type
vast
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job details

posted
location
ieper, west-vlaanderen
job category
Productie & Industrie
job type
vast
reference number
RSBE458707
phone
057/ 22 44 44
apply now

job description

As a Senior Service Desk agent at Melexis, you will take ownership of customer issues reported and seeing problems through to resolution. More specifically, you will: - Ensure full understanding of the all systems and their evolution in order to be able to take on the given tasks in a timely and professional way - Gather and provide records and details of all calls in order to get to a timely and appropriate resolution and make reporting and keeping of relevant statistics possible - 2nd line support: research, diagnose, troubleshoot and identify solutions to resolve customer issues - Provide guidance and coaching to junior colleagues in order to ensure that they deliver the expected results and that they progress in terms of know how and efficiency - Interact with relevant colleagues in the IT function in order to obtain support and to provide information to optimize the working of the function - Execute prepared changes to the infrastructure during maintenance windows - Seek additional training and participate in normally provided sessions in order to keep in line with the evolution of systems and working methods. - Give basic product training to employees

qualification

- University degree in Information Technology, Computer Science or equivalent - Proven working experience in enterprise technical support, IT support or similar - Ability to understand and maintain Windows/Linux based network, operation systems and hardware - Software knowledge: installation, troubleshooting. - Excellent customer relationship skills with the ability to establish effective, ongoing relationships with clients, staff and management - Ability to work effectively and collaboratively with a minimum of direction - Excellent English skills - a challenging job in a dynamic high-tech international environment - the opportunity to take ownership of your professional passion in order to contribute to the success of the company - an enjoyable, team-oriented and professional atmosphere in a flat-structured organization - versatile development opportunities