team lead customer service in gent

posted
job type
vast
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job details

posted
location
gent, oost-vlaanderen
job category
Chemie & Pharmacie
job type
vast
working hours
Full-time
reference number
RSBE493162
phone
09 268 28 88
apply now

job description

As Team Lead Customer Service you will be working in close collaboration with Sales and other Supply Chain functions to ensure Customer Service Excellence. You will be responsible for leading and coaching a team of 8 to 12 Customer Service Representatives to achieve Operational Excellence in line with business needs & strategy. You have learned that team management, accountability for budget and relevant Key Performance Indicators are an integral part of the role and enjoy striving for optimal performance. This role makes things happen for our business, you develop and apply best practices. Actively motivating change and embracing new solutions with a high bias for action will drive improvements without compromising compliance. A responsible and important leadership role where client is king and no day will be the same! This is who you are : You are passionate about leading and managing a team of professionals and you are naturally inspiring and coaching them to the next performance level. With your strong collaboration and people management skills, you make people work together in a natural way generating value for our customers. Experience in change management is preferable. In your world complexity is a source of value and you want to become part of customer's success. You create value for the business with your ability to see the bigger picture and your drive to go above and beyond your role. With your optimistic customer focused mindset and courageous leadership, you dare to challenge existing paradigms and status quo.You also have a track record of delivering results while balancing risk & reward. With your excellent multi tasking skills you can work under pressure while manage competing priorities.

qualification

Bachelor degree and experience in the field of Supply Chain Management, preferably 3-5 years in a similar role. You have experience in customer service, complaint management, outbound logistics, order-2-cash cycles. You are known for your commercial aptitude. Knowledge of software systems as MS Office and SAP. You have experience with key performance indicators, maintaining measures and perform analytics to drive continuous improvement. Experience & knowledge of the application of and impact of pricing, INCO terms and payment terms (i.e. Letter of Credit) in an interregional trade environment. Good written and spoken communication in English. Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes it a great place to build a career. Here, you can find opportunities to grow professionally, competitive salaries, outstanding benefits, and a global work environment.