technical application support engineer (leuven, fixed contract) in Heverlee

posted:
location
Heverlee, Vlaams-Brabant
job type
Vast
reference number
RSBE440553
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job description

As Technical Application Support Engineer, you take ownerships of reported customer technical issues and see problems through to resolution, in a timely and accurate manner. You understand and support the customers¿ applications and integrations and with your expertise, you convince customers of our technical solutions. You operate as an interface in the company with Development Engineers, Sales, Operations and Product Managers. You qualify, reproduce and troubleshoot reported issues, and present and deploy fixes, workarounds, and mitigation strategies. You will offer technical assistance to Sales to propose optimal solutions to our customers. This includes assistance during technical discussions with customers, travelling for on-site application- and integration support, demonstrations and training to dealers and customers

qualification

You hold a master or technical bachelor degree in Electronics, Geomatics, Surveying and Geology or equivalent by experience. You have a strong technical background, preferably in GNSS applications. Together with a pragmatic hands-on customer oriented attitude, you show leadership in handling challenging situations. You show commitment to be part of a global team, which also means you are fluent in English (additional languages e.g. German or French are considered an asset) and you are willing to travel abroad including Europe, Middle East and US.
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