application configurator - intermediate-(cic)-montréal in montreal

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montreal, québec
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Standard role: Application Configurator - Intermediate (CIC)

Standard role: Application Configurator
Proficiency: intermediate
# of resources required: 1
Location: Montreal
Remote : No
Travelling: No
Project: Enable
Start date: asap
End date: September 17th

Role description:
This role is responsible for producing application configuration and functional design, specifications for solutions involving configurable 3rd party applications, as well as producing the properly configured and tested application components. This includes testing, analyzing, maintaining and documenting packaged application components, and defining and executing implementation plan details. This role may apply in either a Development environment or a Core Support environment, depending on assignment.

Summary of tasks:
Understand and analyse business requirements to determine best solutions to optimize the business processes (custom development or configuration changes).
Configure and document application components.
Produce configuration design specifications, and if required detailed functional design specifications, that meet the business requirements and align with the solution architecture (Interact with developers when required). Ensure optimal re-use and leveraging of existing/pre-packaged application functions versus the need for the development of new and/or customized functions.
Diagnose and resolve configuration defects through root-cause analysis and impact analysis. Determine whether redesign is required for proper resolution. Change the design specifications when applicable. Guide, and collaborate with, the application developer/designers and/or other configurator/designers on the configuration and functional designs. Address any potential design development issues with them.
Produce test cases/scenarios and prepare test data to test all functionality identified in the functional design.
Conduct unit, functional and integration testing and log results. Test vendor patches or support packs before their implemented in production.
Define the implementation plan details, including deployment, cutover and fall-back, and ensure successful promotion to the production environment.

Mandatory skills:
4-6 years in support and project environment (including full project cycles)


• Good coordination and communication skills
• Experience supporting call center applications
• Networking skills
• Telephony and PBX integration
• CTI (Computer Telephony Integration)

Complimentary skills:
• Database knowledge
• Windows server
• Voice XML

On-Call Support (rotation with Core Support Team) (one week on a rotation of 3 weeks)
CIC Certification Specialist (recommended)
(Customer Interaction Center)

Please contact Benjamin Favard at 514-677-0931 or email
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.