bilingual customer logistics associate in markham

job type
apply now

job details

markham, ontario
job category
Administrative Support
job type
reference number
apply now

job description

Are you bilingual in French and English? Do you have excellent communications skills and enjoy providing customer service?

If so we have an amazing opportunity for you! Our client, a multinational medical devices supplier is looking for a Bilingual Customer Logistics Associate to work a 12 month assignment in their Markham location! You will work 40 hours per week from 10:00am - 6:00pm Monday to Friday.

Your main responsibility will be to manage the execution of processes such as customer order intake, order management, order follow-up, and troubleshooting. Responsibilities will include but not be limited to the following:

• Enter orders in the system for customers belonging to the regional portfolio; orders can be received via Phone, Fax or email.
• Review orders for pricing, product availability, dating, discontinued items, payments terms and make any necessary adjustments.
• Respond to inquiries from internal and external customers via phone or email; inquiries may be related to backorders, order status, order amendments, among others.
• Ensure e-commerce orders are monitored and that any discrepancies or blocks are resolved to allow for timely processing
• Respond and capture service complaints according to internal procedures while ensuring customer satisfaction in a compliant fashion.
• Initiate the investigation as a result of a complaint and if applicable, initiate the process to issue Credit / Debit.

Gain experience working for a leading multinational organization
• Work full time hours on a 12 month assignment
• Earn the competitive rate of $21.50 per hour
• Markham Location
• Work Hours 10:00am to 6:00pm - avoid traffic!

• Excellent verbal and written command of English and French languages
• A minimum of 2 years in a customer facing role
• Strong interpersonal, collaboration and communication skills
• Must possess a high sense of accountability and ownership
• Strong time management
• Strong proficiency with MS Office applications
• Experience with ERP systems required, SAP preferred.
• Experience and exposure to different areas of supply chain a preferred asset


Phone Number:
Fax Number:

Randstad Canada