bilingual customer service and sales agent in toronto

job type
CA$ 42,000 per year
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job details

toronto, ontario
job category
Contact Centre and Customer Care
job type
CA$ 42,000 per year
reference number
apply now

job description

A well known company in the insurance industry is seeking a Bilingual Sales and Service Agent to join their North York team on a permanent basis.

Why do you want the job?
•Great location
•TTC accessible
•Permanent opportunity with a growing company

Who are you?
•University degree preferred
•1 year of experience in a customer sales and service environment
•Ability to fluently speak and read French
•Familiarity with business/insurance practices and principles - LOMA courses an asset
•Previous sales experience would be considered an asset
•Requirement to become LLQP licensed within 6 months
•Previous experience working in a contact center environment strongly preferred

What will you be doing?
•Provide accurate, prompt and quality response to telephone customer inquiries regarding policy transactions or other inquiries regarding our insurance products.
•Answer all customer questions concerning benefits, provisions, billing, options and allowable contractual changes.
•Able to provide accurate and prompt response to telephone and written customer inquiries using automated system.
•Research and process customer inquiries and transactions
•Maintain knowledge of policy contracts, including additional benefit riders, provisions provided, the features and benefits of each contract, processing procedures and governmental regulations, so that customer inquiries can be answered accurately.
•Identifies and alerts management to changes/delays/possible errors and unexpected service requests.
•Provides information and adjusts coverage to retain business and enhance customer loyalty.

If this sounds like you please apply directly using your Randstad profile. Good to know you!


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.