bilingual customer service- oakville

posted
job type
permanent
salary
CA$ 40,000 per year
apply now

job details

posted
location
oakville, ontario
job category
Administrative Support
job type
permanent
salary
CA$ 40,000 per year
reference number
2099473STFEN
apply now

job description

Do you love interior decoration? Do you enjoy troubleshooting mechanical issues? We are currently seeking a Bilingual Customer Service representative in the Oakville area! This is a full time, permanent opportunity for an incredible organization!
The successful candidate will be answering calls from customers and entering orders into the system. A main part of the role will be gathering accurate information while providing strong customer service, placing the order, troubleshooting issues and following up with the customers with information about their shipments.

Responsibilities:
Order Placement
- Enter customer orders into the system
- Gather accurate information from customers over the phone
- Collect account information from previous and new customers
- Work as part of a team in order to make sure there is communication between departments.
Troubleshooting
- Ask questions about the product to determine if it is a part that your company sells
- Searching for the model number in the system to find a solution to the issue.
- Pull up and review warranty information
Follow-up
- Contact customers after the purchase to make sure that they have received the product
- Communicate any shipping delays that might be caused
- Follow up to make sure that the client had a good experience working with your company



Advantages
- Team oriented environment
- Yearly salary reviews
- Full time, permanent role
- Training provided
- Family oriented organization that has been in business for over 20 years.


Qualifications
- Excellent communication in both French and English is required
- Ability to troubleshoot issues over the phone
- Great organization and the ability to multitask
- A minimum of 2 years experience working in a customer service role (French and English)

If you are interested in this opportunity, then we would love to hear from you! Anyone who believes they have the skillset for this opportunity be sure to send your resume to charl.louw@randstad.ca.


Thank you,

Charl,
Richard

Phone Number:
905.637.5366
Fax Number:
905.849.0585

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.