bilingual customer service representative in halifax

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job details

halifax, nova scotia
job category
Contact Centre and Customer Care
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job description

Looking to develop your professional experience in the insurance industry? Want to utilize your French and English communication skills along with your strong customer service skills? Do you have a passion for customer service? If so, we have the role you are looking for!

We are currently recruiting for Bilingual Customer Service Representatives, for our client, a leading Insurance Company, in their Halifax office.

In this position, you will be responsible for handling client and advisor inquiries and requests related to life insurance products. We are seeking candidates with strong communication skills in English and French and customer service skills.

This is a great opportunity for customer service professionals to develop expertise in insurance under the support of experienced managers and trainers.

As a Bilingual Customer Service Representative, you will be responsible for:
• Handle high volumes of telephone inquiries within established productivity goals
• Providing high quality service to advisors and clients via telephone.
• Processing transactions on specific product lines (Travel, Life, Health/Dental)
• Handling sensitive issues in order to ensure customer satisfaction
• Following up with customers when needed

Why you want this role:
- Work for a leading insurance and financial company
- Halifax location
- Professional work environment
- 12 month contract with strong possibility of extension
- Rotating shifts between 9am to 9pm
(Monday to Friday - 9am to 9pm, Saturday - 10am to 7pm, Sunday - 12pm to 6pm)
- Full time hours - 37.5/hours week
- Call Centre setting
- Paid Training will be provided
- October 22nd, 2018 start date

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

- Excellent communication skills in English and French
- Strong customer service skills and experience in call centre
- Strong keyboarding skills
- Able to work in a fast consistent work environment
- Strong problem solving skills

If you're interested in the Bilingual Customer Service Representative role, please apply today at We're eager to meet candidates looking to develop their careers in customer service.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.