bilingual customer service representative in victoria

posted
job type
permanent
apply now

job details

posted
location
victoria, british columbia
job category
Administrative Support
job type
permanent
reference number
2117147STFEN
apply now

job description

Are you fully bilingual and enthusiastic about providing really good customer service? Do you enjoy talking to people and make complex situations simple to resolve? Are you looking for a flexible job in an enthusiastic team? Then we might have the perfect position for you with one of our clients!

Our client is looking for a bilingual customer service representative for a full time position in greater Victoria.

The successful candidate will be responsible for communicating with and answer inquiries from the clients consultants and customers in English as well as French. You have a friendly and positive personality and love to help people find positive solutions through proving viable options. You are proactive in anticipating the needs of the consultants and customers and passionate about supporting them through a variety of communication channels. The job is dynamic and the successful candidate needs to be flexible and able to adapt to changes and manage occasional high work loads.

Responsibilities:

Answer incoming inquiries through phone, chat and email support and follow-up in a professional manner in English and French
Monitor Facebook pages and provide timely responses that align with the client's language
Be of service by providing information on promotions, sales, incentives etc
Exude a positive, solution-oriented, and enthusiastic energy in all your interactions
Process orders for missing or damaged products
Process internal product orders
Understand and communicate the client's policies
Work in alignment with departmental processes
Occasionally provide evening/weekend support to support month-end
Assist in dealing with high volume during peak periods
Participate in other duties as may be required from time to time

Education & Experience:

Experience in customer service, hospitality or call center environments in a fast paced environment preferred
Post-secondary education in Business Administration, Communications, Journalism or related field is an asset, but not required
An inherent ability to work towards solutions and solve problems
Ability to collaborate and effectively communicate
Exceptional written and verbal communication skills
Comfortable with Microsoft Office
Familiarity with social media, particularly Facebook
Ability to stay calm under pressure
High tolerance for ambiguity and change

Advantages:

- Annual salary of $ 40 000
- Benefits after 3 months
- Great work/life balance

If this sounds like you, then we would love to hear from you - please apply here today and one of our Staffing Consultants will be in touch. Alternatively, please email your resume to raj.sra@randstad.ca or ingrid.holmblad@randstad.ca. All applications are welcome, but only those who meet the requirements will be contacted.

Randstad oversees various temporary and permanent roles such as: Reception, Administrative Assistants, Executive Assistants, Customer Service/Client Support, Inside Sales, Data Entry, Human Resources, Marketing, Accounting, Warehouse, General Labour, Operations, and Skilled Trade roles. If you happen to have experience in any of these roles please feel free to reach out to us to discuss future possibilities!

Any questions? Please feel free to call the Randstad Victoria office at 250.383.1389 and one of the team will be happy to help.

Thank you to all interested candidates!

Rajbans,
Sarah,
Parminder,
Ingrid

Phone Number:
250.383.1389
Fax Number:
250.360.1685

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.